At anngill.com, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our refund policy below.
Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be in its original packaging.
- Proof of purchase is required.
We reserve the right to refuse returns that do not meet these requirements.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Digital/downloadable products
- Personal care items (if opened)
- Clearance or final sale items
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be issued to your original payment method.
- Please allow 5–10 business days for processing, depending on your bank or payment provider.
Shipping costs are non-refundable unless the return is due to our error.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos. We will arrange a replacement or refund at no additional cost.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error.
To initiate a return, please contact:
Email: support@anngill.com